Terms and Conditions of Sale and Other General Information: General
1. Ramagya gives cognizance only to Computer Generated Tax Invoice.
2. In case the customer(s) wishes to have more information relating to the Invoice, the same would be provided on request, separately.
3. For Purchase or Payment/Exchange on a single day for Rs. 2.0 lac and above, customers would be required to furnish copy of their Pan Card.
4. Please ensure that this bill accompanies the Jewellery for all future transactions, we can only entertain transactions with the customer on whose name the bill has been issued.
5. We will be able to exchange Jewellery in the same store for same value of the Invoice, provided the Jewellery is brought back in the same condition in which it was sold, within seven (7) working days from the date of Invoice/sale.
We will not be able to make a full value exchange if the jewellery sold has been tampered, altered, misused, broken or repaired in any way.
We will not be able to refund cash in exchange for the Jewellery.
Jewellery will have to be purchased against the full value of the product returned. Fresh purchases made against an exchange would be billed at the applicable gold rate prevailing on the date of fresh purchase only.
6. No exchange shall be made without the Original Invoice copy being presented by the customer. In case of any dispute. Courts in Mumbai only will have jurisdiction.
7. Ramagya reserves the right to modify these terms and conditions.
Cash Memo
If payment is made by local cheque or demand draft, delivery of the item purchased will be made only after realization of the instrument amount.
Advance Receipt/Customer order
1. You may freeze the gold rate at the time of placing the order on payment of 90% advance for Jewellery and 100% advance for Coins/Biscuits/Bars. The gold rate applicable on purchase will be the prevailing rate at the time of payment of advance. irrespective of the day's gold rate at the time of delivery The Product. when ready for delivery in such cases, shall have to be collected by customer within 30 days from date of such intimation by boutique.
2. You may place an order without freezing the Gold rate on payment of advance of 25% of the product value. In case the product is not collected within 7 days from date of availability at the boutique, then the order shall stand automatically cancelled, and advance amount will be refund after deducting the making charges of selected product.
Ramagya Exchange Programme (REP)
3. We will be happy to accept Ramagya jewellery sold through any Ramagya store, as per the prevailing terms and conditions of the Ramagya Exchange Policy, which is operated at the discretion of the company.
4. We will accept Jewellery for exchange after due examination for defects, weights and originality, including the identification and damage or stone defects (cracks, replacements and alterations).
5. At the time of exchange of jewellery purchased from our store, we will value the piece on the following basis:
v The gold content will be valued on the basis of the Company's prevailing gold rate in the date of exchange.
v The weight of the gold will be net of all pearl, stones, lac, dust, dirt and any other extraneous material. For Gold Jewellery, if you choose to return the product, we will refund 95% of the total amount. A 05% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 15 days of receipt of the product.
v Diamonds, platinum and other precious and semi-precious stones will be valued with deductions of 20% for exchange and 30% for cash back.
v Making charges, taxes and the value of all other stones, beads and pearls and any discounts given on the original invoice, will be completely deducted.
4. While normal wear and tear is to be expected, no credit shall be given to the customer for excessive wear and tear, damage, or stone defects (cracks, replacements and alterations).
5. The Ramagya Exchange Programme requires that the Original Cash Memo and Authenticity Certificate be produced at the time of exchange if the same is not produced, an additional deduction of 2.5% will be made on the final stone value (less discounts, if any) as estimated & applicable and additional time will be taken for valuation. Valuation made by Alaska overseas limited will be final for exchange.
6. Refunds in excess of Rs. 20.00-shall be made only by way of online transfer, which may take at least 15 to 20 days and the same, will be issued only on Customer name.
7. Issual of Credit Note for the value of Exchange has been discontinued. Customers are requested to redeem the value of
Exchange immediately. 8. The company can withdraw or alter the Ramagya Exchange Programme without prior notice at any given time.
General Exchange Programme (GEP)
1. The exchange of non-Ramagya jewellery articles will take place as per the terms and conditions laid down by the "Impure to Pure Exchange Policy for non-Ramagya products.
2. Plain gold jewellery (non-Ramagya) will be accepted for exchange at specified Ramagya outlets. No refunds will be granted on GEP
3. For Gold Jewellery, If you choose to return the product, we will refund 88% of the total amount. A 12% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 15 days of receipt of the product.
4. The Impure to pure exchange policy for non-Ramagya products is operated at the discretion of the company. This policy may be withdrawn or modified without prior notice.
For Scheme
v Please refer to Scheme pass book for Terms and Conditions.
v You may contact us at [email protected] or at Ramagya Customer Care at +91-7408855222, 0522-4003009, 4242147 or ALASKA OVERSEAS LIMITED, LG-02 & 03, WING B. Art Guild House, Phoenix Market City, LBS Marg. Kurla(W), BKC Annexe, Mumbai-400070, Maharastra, INDIA.
